At TheStepUpMedia.com, our primary goal is to deliver exceptional digital marketing services that meet and exceed our clients’ expectations. However, we understand that there may be instances where a refund is necessary. With this in mind, we have established a straightforward refund policy to ensure fairness and transparency.
Clients are eligible for refunds within 30 days from the date of purchase or upon project completion, depending on which comes first. Refunds will be considered for reasons such as the failure to initiate the agreed-upon service, unavailability of necessary resources or tools, or the inability to achieve the project goals within the specified timeframe.
To request a refund, clients must contact our customer support team with relevant order details and the reasons for the refund request. Our team will review the request and verify its eligibility according to the terms outlined in this policy. If approved, refunds will be issued within 10 business days using the same payment method used during the initial purchase.
Please note that refunds will not be granted for completed services that were delivered as per the agreed-upon specifications. Additionally, clients will not be eligible for refunds if they terminate the project prematurely or fail to provide essential cooperation or information required for the project’s completion.
If only a portion of the service has been completed or delivered, a partial refund may be granted based on the work completed.
TheStepUpMedia.com reserves the right to modify or discontinue any of its services without prior notice. In such cases, clients will be notified, and alternatives or refunds will be offered where applicable.
Client satisfaction is of utmost importance to us. If you encounter any issues or have concerns about our services, please reach out to us immediately. Our dedicated team will work diligently to address your concerns and find a suitable resolution.
By utilizing our digital marketing services, you agree to adhere to the terms outlined in this refund policy. For any questions or clarifications, please do not hesitate to contact our customer support team.